T-Mobile

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Reviews about T-Mobile

• Kaytay Crisp
  ★ ☆ ☆ ☆ ☆
  Wanted to do something simple such as paying my phone briskly before I had visited anywhere else in the mall. I waited on a line for a representative and although at one point, all associates were done with their customers I was still waiting on a line for a single young man to finish with his client. The only rep with a client in the building as of current. When I’m finally noticed 5-10 minutes later by another associate, he walks up to me and asks if I’m being helped. I state that I just wanted to quickly pay my bill and we were off. When I arrived to the computer, I tell him my issue and he tells me the information he has in front of him. I tell him the amount I was shown at home that I owed and he tells me that now it’s 100 dollars more. I ask why and how is this, he tells me he has no idea. I ask again, is there anything he could possibly do to explain what’s going on within my account and he quickly tells me that he has no way to see the account information and that it was up to me to call customer service to figure it out. I’ve gone through a similar situation once before at another T-Mobile in the Throggsneck mall location and the young woman there had called customer service for me to break down all the information and explain to me what was going on. Going into this T-Mobile and being told by an associate that there was nothing he could do and I had to figure it out with the company myself was quite he disappointment and felt more lazy than anything else.

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